Handling a Tenant Complaint Letter to the Landlord
Just because a tenant owes rent it does not mean that you do not have to respond to the complaint letter as a matter of fact if you do not respond to the complaint letter than you are actually putting yourself at greater risk of not being able to collect any rent that is in arrears from the tenant.
Once a tenant informs you that there is an issue within the space they rent it is your due diligence to check on the complaint. There are certain complaints that cannot wait to be addressed and you have a very short suspense time frame to address the complaint. Other complaints you have more time to address.
Heat in the winter, broken pipes, gas issues, electrical issues all have to be addressed within a very short period of time. Please also note that EMAIL can be considered official correspondence if the tenant has the presence of mind to ask for a read receipt.
When you receive a letter of complaint to the landlord the first thing to do is acknowledge receipt. Once you have acknowledged receipt review the complaint decide if it is something that can wait like painting the bathroom or the need for carpet replacement or if it is something you need to do something about right away like faulty electrical issues or a leaking pipe (beyond a faucet).
You should respond in writing so that everyone is clear and on the same page. Always keep everything on the professional level and clear and to the point. If it is something that can wait that means something that does not threaten the health of the tenant or the property than you can state that in the response.
The Most Important Thing to Remember
The most important thing to remember is that you have to respond! Responding to a complaint is an absolute necessity if you don’t you is putting your rent at risk AND you can be hit with violations.
Many times, there are issues between a landlord and a tenant that need to be resolved but are failed to do so, because both parties have gone too far with their actions, and have retaliated in the... More
Where there is a landlord, there will also be a tenant, and it is no surprise that these two parties can only work together once there is some sort of agreement, contract or a binding deal in place.... More
Many landlords find it difficult to write and draft a lease agreement. Since every State has its own general template, it can also be difficult to make sure your lease agreement meets all the criteria... More
If you’re a landlord and want to manage your business in a better way, you should endeavor to get in touch with those industry experts who have the experience and the skills to help you do it. This is... More
When you talk about the most common disputes arising between landlords and tenants, nonpayment of rent has to be there in the list. People rent their properties to earn money, and when a tenant... More
If you have ever rented a living space and have had to move many times, you’d already know how difficult it is to find decent, affordable and secure living premises. A person has to deal with the same... More
Landlords across the state have the prime responsibility to make sure they inspect and up keep their property once they have rented it to the tenants. Inspections can occur monthly or yearly depending... More
Everyone knows that a landlord’s job is not easy. These folks have specific duties and responsibilities that they must perform in order to be fair. Being a landlord is not a position but it is, in... More
Asking for a security deposit is quite common in property dealings. The reason to ask for a security deposit is to have something that would help a property owner recover some of their financial... More