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Hi Louise. It sounds from your...

Hi Louise. It sounds from your question like you are in Australia, which unfortunately is out of our area of expertise. A couple of things to cosider however: do you have a written agreement with the agent that was managing the property? If so there may be something helpful in there for you in terms of assistance they are required to give and whether they can be liable for mismanagement. Secodnly, I would do some research regarding the safety provisions of your local tenant law. I would assume that your obligation to provide a  safe living environment refers to the property itself. Crime generally speaking is a neighborhood issue, not a property issue and there might help you in fighting the tenant's ability to vacate. Sorry I can't be of more help in your specific area. 

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