Five Strategies to Increase Tenant Retention

Just because a tenant’s signed a lease, doesn’t mean they’ll stay–keeping a good tenant around has a lot to do with being a good property manager. Being flexible and friendly, yet professional, is crucial to tenant retention. Here are five strategies to increase tenant retention.

1. Call 48 Hours Before Coming Over

Don’t show up unannounced. Nothing causes more frantic cleaning and a painful feeling of awkward invasion than a property manager who shows up without calling first. Many folks don’t even like friends stopping by spontaneously, much less a landlord interrupting their dinner party. It’s important and polite to respect people’s backgrounds and personalities. Calling 48 hours ahead of time is a safe time frame that allows them to adjust their schedule and prepare for the visit.

2. Allow (Reasonable) Changes to the Property

Good tenants care about the property they live on. When they move in, they look for desirable features in the property, such as landscaping and space for a garden or an area for children to play. They keep the property in good shape because they’re not just looking for a cheap place to rest their head, trash, and leave. They’re building a home and taking pride in its aesthetics and functionality.

To keep these tenants, it’s important to allow them to personalize the property, whether it’s through planting an apple tree on the sunny side, growing a luscious garden, or adding a tool shed out back. Not only will this increase tenant retention but it will increase the value of your property with minimal effort on your part.

3. Allow (Reasonable) Changes to the Interior

Good tenants–tenants who stick around–may want to do more than just hang up a poster. They might call you with ideas to paint a mural in the baby’s room or install a bar in the dining area. You can state in the rental agreement that the tenant must discuss or collaborate on these projects with you. Remember, a client who can get creative in building their home is a tenant who’s invested in it. This tenant is likely to stick around and re-sign the lease for years to come.

4. Be Prompt when Fixing Issues

While the aforementioned tenants who get jazzed up about installing a bar or planting an apple tree are likely to unclog their own toilets and change their own light bulbs, they might not have the time or inclination to fix bigger projects. If the stove or the sink is in a state of disrepair, it can throw a wrench into their busy schedule. If you’re prompt on fixing the sink when your tenants need you, they’ll stick around longer.

5. Be Flexible and Understanding

That being said, if the tenant gets laid off, a move to an apartment with lower rent will look appealing, even if their decrease in income is highly temporary. A good tenant will appreciate a good property manager–one who understands when times are tough and is willing to reduce rent for one month. Another kind and smart thing to do when a tenant is considering re-signing the lease is to offer a rent discount on the first month. Again, this will prevent them from moving, and save you the headache and income loss of finding a new tenant.  

Tenants who are treated like people with desires and needs will feel respected and valued. This will encourage them to be even better tenants because they’ll know they can invest in the property without fear of a picky property manager undoing their homemaking. If your final goal is to sell the home, these tenants could be the ones, if allowed to treat it as their own home, which it is, after all. Keep these strategies at the helm of your operations to ensure a long term, positive relationship with your tenants.

How to Handle Tenants That Are Not Paying Rent on Time

Some tenants pay their rent consistently and only miss 1 or 2 payments over the course of 5 years.

When that happens, you can generally just send them a friendly reminder and you’ll get the rent that you need right away.

Other tenants, however, are consistently late on their rent and collecting cash from them can become problematic.

Knowing how to handle tenants that are not paying rent on time means sometimes you must become the villain, but always remember this: the tenant is at fault and you are due money.

Here’s how you can eliminate a lot of the stress from the situation.

1. Have Clear, Concise Procedures to Follow

98% of tenants will either pay their rent on time or pay it late with the associated late fees.

They aren’t the problem. It’s the 2% of tenants that either can’t pay or won’t pay the rent that cause stress.

If you have eviction procedures in place to follow, confronting delinquent tenants becomes a little easier because you’re following a plan of action.

If you get your rent, then great. If not, then you’ll be ready to start the eviction process.

2. You Must be Proactive 100% of the Time

If you have multiple rental properties that are being managed and you allow one person to pay their rent late consistently, then late payments will begin to spread like a disease throughout all of your tenants.

What’s worse is that you make it even more difficult to start the eviction process on any of them because you’ve set a standard that late rent is fine.

Have a deadline for rental payments and if that deadline isn’t met, start eviction procedures.

Don’t make exceptions to this rule.

3. Always Charge the Maximum

Tenants needs an incentive to pay their rent on time, because otherwise they’ll just pay the late fee and not worry about the fact that you don’t trust them at all.

Whatever your local laws allow for a late fee, charge it.

The legal maximum will encourage those stragglers to keep up with on-time payments because there is more value in paying on time than in paying late.

4. You Must Remain Professional at all Times

Many property managers and landlords will start making threats about turning off utilities or changing the locks, but this is almost always illegal to do and not a valid threat.

What’s worse is that any threat can provide evidence to a tenant during the eviction that you’re not living up to legal expectations and the tenant could potentially win a cash judgment against you.

Personal attacks will also create a bad reputation for you that makes it harder to find future tenants.

Stay professional, no matter how difficult the situation may be, and you’ll get your money eventually.

5. Tenants Must Take You Seriously

If you have a grace period, deliver the late rent notices or the notice to pay or quit immediately and do it in a provable way so that a tenant knows that you’re serious about collecting what they owe you.

Any time you need to deliver this paperwork, you may wish to have a lawyer on hand just in case.

By taking these steps, you can manage even the more difficult situations that you can face pretty effectively and without high stress levels. Implement clear plans today and when you face the 2%, you’ll be ready.

The Outgoing Tenant Checklist

Tenant turnover is inevitable.

As a result, flipping your unit from one tenant to the next is an important part of the property management process.

Having a detailed checklist ensures that you successfully complete all essential steps when your tenant moves out.

End the landlord-tenant relationship with ease by completing these important tasks.

Proper Notification
Your lease should stipulate how much notice your tenant must provide when he or she plans to move it.

This notification is important, as it allows you to begin searching for a new tenant to replace your vacating one.

For example, you might request one month’s or two months’ notice from your tenant.

If you do not hear from your tenant in the months leading up to the end of the lease, remind him or her of the impending end of the lease.

Offer a lease renewal, if you’re interested, or request that the tenant abide by the terms of the lease and provide you with proper notice.

Move-Out Guidelines
Consider providing your tenant with a list of your expectations upon move-out.

For example, you might want the unit cleaned from top to bottom, including the refrigerator and carpets.

If you allowed the tenant to paint the walls, specify whether you want the walls returned to their original color.

Other items to note on the checklist include filling holes in the wall, maintaining the lawn and landscaping until the lease-end date, and removing all trash from the unit.

Move-Out Inspection
Once your tenant vacates your property, you want to promptly inspect the unit for any damage.

If you’re holding a refundable security deposit, you need to decide whether you need to use any portion of the security deposit to fix any damage caused by the tenant.

Check your state landlord-tenant laws and regulations to find out how much time you have to assess any damages and return the security deposit.

You’re likely working with a 30- to 90-day window.

If you intend to keep any portion of the security deposit, you will need to notify your tenant before doing so.

Each state sets forth specific guidance in this area, so it’s your responsibility as a landlord to be well versed in these regulations and adhere to them every time you flip your unit.

Post-Move-Out Responsibilities
Your tenant has moved out, you’ve thoroughly inspected the unit and returned all or a portion of the security deposit, and the keys to your rental property are back in your hands.

Now what?

Until a new tenant moves into your unit, you’re responsible for the complete care of the unit.

Ensure that the utilities have shifted back into your name until your new tenant takes over.

If lawn maintenance was your tenant’s responsibility, remember that it’s yours until the unit is flipped.

Keeping your rental in pristine condition will help you rent the unit out promptly, which will help reduce any gap between tenants – and the resultant gap in rental income.

A tenant moving out should be a smooth process.

After all, turnover is at the heart of your business.

As the landlord, you are responsible for guiding your tenant through the move-out process.

Being available to answer questions and maintaining open lines of communication ensure that your tenant vacates your rental property without any problems.

How Do Tenant Improvements Work

As you step into your rental property, you’ve noticed there have been a few changes made to the property by the tenant.

Two of the rooms have been repainted.

New shutters were added to the exterior.

Those cracks in the concrete steps have been repaired.

Landlords have two options when they discover improvements: they can accept them and the potentially added value they provide or reject them if unauthorized changes are forbidden due to the lease.

If rejected, changing the property back to its original condition can often be charged against the security deposit.

Tenants Do Not Get to Charge For Value

Improvements made by a tenant can often be written off as a tax expense for them because they did the work.

Landlords cannot take any tax deductions from accepted improvements and may wind up having an increased tax burden if the improvements increase the value of the property.

This is often why landlords attempt to reject improvements that are made.

Tenants have a case to fight against improvement rejection for a number of common reasons.

1. The paint they used was the same color that was already in the home or room that was improved.

2. Flooring needed to be repaired anyway and they just did it without notification.

3. There was a safety concern in the home that the tenants resolved on their own.

If you have white walls in your home and the tenant paints them red, then that could be an improvement that would possibly be rejected.

If the white walls are still white, but with a new layer of paint, then the improvement must generally be accepted.

Tenants Have No Right to Claim Value

The issue that landlords face is that some tenants expect to be compensated for their work when they move out.

They use the improvements as a bargaining chip to have their full security deposit returned.

This isn’t necessary in a vast majority of cases. A tenant may have spent $1,000 giving a property new paint, but if they left the property without cleaning it properly, then landlords have the right to charge for that service.

Tenants cannot sue a landlord for the value of the improvements if they were taken on voluntarily and there wasn’t a health or safety issue that required the repair.

Even cracks in concrete steps won’t qualify unless it was a health or safety issue.

Tenant improvements are generally one of those things that are nice to see.

As long as the property hasn’t been altered dramatically, it is generally a best practice to accept them and prepare the property for a new tenant.

Understanding Landlord Harassment

As a landlord, you can be accused of harassment if your actions motivate a tenant to willingly abandon the lease.

This usually occurs when a landlord wants to evict a tenant but doesn’t want to go incur the cost and trouble of a legal eviction.

Landlord harassment generally involves interfering with a tenants’ privacy or making them feel unsafe or uncomfortable.

Breach of Responsibility
If you fail to properly maintain a property, a tenant may have a claim for landlord harassment.

A rental agreement implies a “warranty of habitability,” which means that you have accepted a responsibility to keep the property properly maintained.

If you willingly withhold maintenance, such as routine repairs, garbage collection, or landscaping (if that is part of your rental agreement), you are not fulfilling your responsibility as a landlord.

It’s easy to imagine a situation in which a landlord might withhold maintenance if they are dealing with a difficult tenant.

However, it’s not a good idea to expose yourself to this kind of liability just to send a message to a tenant.

Creating a Nuisance
Another type of landlord harassment involves creating a nuisance, such as sending a lot of verbal or written complaints about a tenant’s behavior.

Other examples of creating a nuisance include damaging or defacing the rental property or a tenant’s belongings, or doing something to make the tenants feel uncomfortable, like purposely making a lot of loud noise.

If you want to evict a tenant for improper behavior, do not try to intimidate the tenant into moving out.

It’s always best to follow the proper channels to communicate problems with a tenant.

Entering the Property
Entering the property can also qualify as landlord harassment.

Local jurisdictions generally have laws that limit how often and for what reason a landlord can enter a tenant’s property.

As a landlord, you have the right to inspect the dwelling a few times per year for the purpose of maintaining the property.

However, this doesn’t give you the right to snoop through their things while you’re there.

It’s also important to remember that even though you own the property, the tenant has legal possession of it.

You must give the tenant proper notification that you need to enter the dwelling, and the frequency of your visits should be reasonable depending on the repairs or maintenance needed.

Stating Rights to Access in the Lease
Some jurisdictions require leases to explicitly state the circumstances under which a landlord may enter the premises.

Even if you are not required to do so by law, you should consider putting a clause about this in the lease.

State in the lease that you have the right to enter the residence for the purposes of making an inspection, making repairs or to show the residence to a prospective tenant or purchaser.

Be aware that the tenant has the right to limit these visits to a reasonable frequency, and you never have the right to enter the property without an appointment.

Abandonment of the Property
If a tenant appears to have abandoned a property, you can get a court order that allows you to enter it.

However, this can be tricky in a few cases.

For example, when tenants are moving out, they may leave things in the apartment with the intention of returning to clean it up.

But if you think they have vacated the premises, you might come in ahead of them and try to charge them for cleaning up the mess they left.

Tenants may also travel for extended periods of time, and this can cause confusion about whether or not they have abandoned the property.

Encourage your tenants to communicate with you to avoid confusion in these situations.

Conclusion
In general, you can protect yourself from being accused of harassment by keeping the lines of communication open between you and your tenants.

If you have a problem with a tenant, don’t try to handle it on your own.

Always follow the proper procedure for documenting tenant problems and notifying them of any problems.

 

How To Verify an Identity

Whether it is for a job, a rental property, or for a child care supervision need, knowing how to verify an identity is essential knowledge for today.

Identity verification helps to protect your interests because you’ll know the person you’re considering really is who they say they are.

The most common way to accomplish this is with a background check, but there are some other options available to you as well.

1. Request Identification That Can Be Validated.

There are several forms of identification that can be used to determine if someone is actually who they say they are.

In the United States, a Social Security card is one of the most common pieces of identification that are used.

A driver’s license, a military identification, or a passport may also be used to help determine the validity of an identity.

2. Use Reverse Email Searches.

If you have someone’s email address, even if it is a public email system like Outlook or Gmail, it can be used to trace down someone’s identity.

You’ll need to hire someone to do this task for you, but it can work when information is difficult to locate.

3. Look For Public Records.

There are many public records that are open for examination and many people don’t realize this.

Any time there is a judgment, there will be a public record of this.

Marriage records are also public records, as are divorce records.

Sometimes even birth records are public, although the specific data may be limited, such as the birth date.

4. Consider Ancestry Software.

Genealogy has exploded in popularity, which means access to public records that can trace a person’s movements are also easier to access than ever before.

If your background checks are coming up empty, try using the available data you have about someone and then match it up with the data from their application.

In most instances, if someone’s identity cannot be verified, then you do not have to hire them or agree to rental terms.

Follow these steps and you’ll be able to verify the identities of most individuals.

Top 7 ways to ensure a tenant’s smooth departure

The best way to ensure tenants’ smooth departure is to begin planning for it before the tenants move in — before you have even met them.

Starting early allows you to attach a rider to the lease, so tenants will know what to expect when they move out.

If you did not prepare early, the good news is that it is never too late to start.

Here are seven effective ways to ensure that tenants depart smoothly.

  1. When tenants sign their lease, attach a rider that amounts to a checklist of expectations the tenants must meet to get their security deposit back when they move out. The list can be numbered with a blank space to the left of each item for tenants to check.
  2. Send the tenants a move-out reminder no more than 30 days before their last day to thank them for giving notice of their departure. The reminder should also contain the checklist from the lease rider, if you have one, or a list of your expectations, such as removing personal items, vacuuming the carpet, reporting any damage in writing, and returning the keys to you after vacating the premises. This reminder should also wish the tenants luck in their future home.
  3. Schedule an inspection to take place three to five days before the tenants’ last day. The move-out reminder letter or checklist can request that the tenants call or email you to schedule this. Try to accommodate the tenants’ schedule as much as possible; while it is not strictly necessary to have a walk-through before they move out, it is a good idea.
  4. If you did not attach a checklist to the tenants’ lease or to the move-out reminder, create one now. You can also use a template. Landlord Station has pre- and post-lease inventory checklists. Your checklist should contain essentials such as walls being clean and the same color as when tenants moved in (unless prior permission to paint a new color was given), electrical systems working, windows cleaned and smoke alarms working properly.
  5. Show up on time for the walk-through inspection. If the relationship has been pleasant, bring the tenant a small token of thanks as a gesture of goodwill. One possibility is a gift card for $20 to $100. Alternatively, depending on your relationship with the tenant, you could bring a handmade gift or baked treats. If you anticipate major issues with the walk-through, it may be best to wait until afterward to see if a gift is appropriate.
  6. During the walk-through, give the tenant a copy of the checklist, and discuss any items that come up or requirements that cannot be met. Depending on the situation, the tenant may be able to remedy something before moving out. If there is damage, take photos that show the date or use a Polaroid camera with images that print out immediately. Have the tenant initial them.
  7. If you expect that you will not be able to return part or all of the tenants’ security deposit, explain why and estimate how much. If the tenants end up owing you money, provide them with various payment methods. If necessary, explain that you will send them a bill, and ask for their new address.

Bonus tip: Know the difference between damage and wear and tear.

Landlords cannot subtract wear and tear amounts from security deposits.

Examples of wear and tear include a thinning carpet, faded paint, and small scratches on the wall.

Examples of damage include permanently stained carpet, water spots on the wall caused by hanging plants, and an excessive number of holes in the walls that will require patching or repainting.

5 Mistakes Landlords Make With Incoming Tenants

Most property managers feel a huge weight lifted off of their shoulders when they begin to get calls from people interested in renting out a property.

The likelihood that an empty property will soon start generating money is enough to put a smile on anyone’s face.

Unfortunately, there are several mistakes that property managers make when bringing in new tenants.

These mistakes can potentially land you in hot water, so avoiding them is essential.

1. Not Making Disclosures to Tenants
Although laws may vary, each state has disclosure requirements related to incoming tenants.

These are rules about information that a landlord must disclose before renting out a unit.

For example, in horror movies, you have probably seen instances in which real estate agents disclosed recent deaths in a household; this is a real requirement in some states.

It’s important to note, though, that there will likely be other things that must be disclosed.

Laws about lead paint disclosure, for instance, are very common.

Additionally, landlords may have to disclose the presence of mold or even sex offenders that they know of who live in the area.

Knowing these state-specific laws is essential.

2. Mistakes in The Screening Process
There are a host of screening errors that can lead to less-than-satisfactory tenants moving in or even legal action being taken.

The Federal Fair Housing Act, for instance, prohibits property managers from asking certain questions that may be viewed as discriminatory.

Questions that seem to focus on familial status, religion, national origin, or other protected statuses could land you in court.

Landlords may also make mistakes when conducting screening related to background checks.

If you’re not careful, you could end up using an untrustworthy background check website that doesn’t discover all relevant information.

Fortunately, there is online property management software that can perform the appropriate background check with ease.

3. Not Correcting Potentially Dangerous Conditions
One potentially serious mistake is not correcting known hazardous conditions.

While it may seem like a hassle to fill in the hole the last tenant’s dog dug, fix the deadbolt while the lower lock still works, or provide sufficient outdoor lighting in a neighborhood with criminal activity, failing to fix any of these situations can land a property manager in court.

In most areas, landlords are required by law to create safe environments for their tenants.

If they fail to do so, they could be held responsible for damages.

In the end, it’s simply safer to correct all hazardous conditions before handing the keys over to a new tenant.

4. Rental Application Errors
Another common error when bringing in new tenants is related to rental applications.

Many landlords simply download the first application they come across on Google and continue using it forever. Unfortunately, these applications may be outdated, and in many cases, language contained in these “one-size-fits-all” applications may not even correlate with your state’s laws.

Additionally, creating your own application harbors the same potential dangers.

You run the risk of inputting language that simply cannot be upheld legally in your area.

Fortunately, many of the aforementioned property management software suites provide state-specific rental applications.

5. Letting Your Mouth Write The Checks
In an effort to quickly rent out a property in an improving economy, it becomes second nature to speak highly of a property and even make promises that certain improvements will be made.

Once these promises are made, though, it’s essential that you follow through.

Even if these promises aren’t in the lease, the incoming tenant can break the lease or take you to court for the value of the difference.

Without the promise directly written in the lease, there’s no guarantee that they’ll win, but the time and money expended dealing with this issue is hardly worth it.

Being a property manager is an undoubtedly difficult job, but the aforementioned mistakes can turn a tedious task into a nearly impossible one.

Fortunately, all of these mistakes are easily avoidable.

With just a few proactive measures and the right tools at your side, your mistakes with incoming tenants can become a thing of the past.

Investment Property Checklist: What to Look for Before Buying

The single largest purchase most Americans make is a house.

When buying investment property, you repeat that purchase to scale — many times if you’re successful.

Before you sign for an investment property, however, you’ll want to be reasonably certain that the unit will turn a profit.

Here are a few things to check out before you make an offer.

1. Location! Location! Location!

In real estate, it is all about location.

A home on one side of a street might go for 50 percent more than a home on the opposite side.

In New York City, the median rental price for a one-bedroom unit is $4,200 in Tribeca, while the neighboring Lower East Side offers a much more affordable median price of only $2,570.

One block can put a property in the highly desirable Tribeca area or the much less in-demand area of the Lower East Side.

2. Check the Tax Rate

Property taxes may be deductible, but they can also eat up a large portion of the profit on a rental.

In some cases, the taxes on commercial property are much higher than on homes for personal use.

Additionally, some properties have temporary tax credits in place that keep the valuation lower for a set period. The last thing you want is to face a sudden balloon on the property tax assessment.

3. Good Schools Are a Plus

When buying a property to live in, you should always check the surrounding schools, and the same goes when buying an investment property.

Good school districts often mean a more stable housing environment, which can play an important role when you eventually decide to sell.

Plus, they might act as a draw for tenants that have or are considering a family.

4. Crime Rates

Crime can devalue your property and make it harder to find tenants.

Everything from petty theft to vandalism can become a problem if it happens too frequently. If crime is an issue, be sure to look for trends that might indicate a neighborhood improvement.

If crime is on a downturn, it might pay to buy into the community while it’s undervalued. Run a thorough check on all of the crime reports and trends for the area before buying.

5. Vacancy Rates

If there are many empty units, you might not want to buy in that area.

Lots of units mean lots of competition for tenants, which often means lower rents.

The less competition there is from other landlords, the more likely you are to be able to start your property off as a profitable endeavor.

6. Average Rental Rates

To find a profitable investment, you need to know what you can expect a property to bring in on a monthly basis.

Be sure to look at the price per bedroom and per square foot when trying decide.

No two properties are the same, so a very spacious one-bedroom might bring in almost as much as a cramped two-bedroom. Look at the return based on square footage to get a better idea of the potential return on a particular property.

7. Inspect Thoroughly

A house can come with a lot of problems that might not be obvious during a casual walk-through.

Look for signs of water damage, check outlets for possible electrical issues, ask about recent repairs, etc.

Also, be sure to work with an inspector that knows you want a complete repair list. If you know about upcoming maintenance, you can plan for the expense.

When investing in real estate, you can earn back the purchase price in rental fees and reap rewards at the end when you sell the property.

The challenge lies in choosing the right property for your investment. Follow these tips to help narrow down the options.

Managing expectations for outgoing tenants

Few people enjoy moving. Whether it involves a rental or a home you own, moving can be an expensive hassle.

The same is true for your leased properties.

The turnover process can be a fraught time, with conflict, confusion and surprise expenses.

It doesn’t have to be, though.

With a bit of planning and lots of communication, you will be able to have a smooth turnover process with your outgoing tenants.

Communicate Early and Often
As with many aspects of the landlord-tenant relationship, communication is key.

As part your workflow as a landlord, you should regularly be in touch with your tenants.

This will help you stay on top of issues with the property and identify any problems with the tenants should they arise.

Discussing the tenant will be staying past the end of the lease should be a part of these conversations as the lease comes to a close.

Remind Tenants About the Terms of the Lease
What that communication looks like will depend on the terms of the lease.

Your lease should contain a clause establishing terms for providing notice.

Whether it’s 30, 60, or 90 days, you should remind the tenant about those terms.

Many tenants will have forgotten, or not have read them in the first place.

You should also remind your tenant about what the options are as the lease comes to an end.

Does the lease automatically shift to month-to-month? Does it have to be renewed for a full year? Will you be increasing the monthly rent?

These are all things that should be clear to all parties involved in the rental agreement, and should be made clear well in advance of any deadlines.

Establish and Confirm Move Out Logistics
If your tenant will be moving out, firmly establish a move out date.

Establishing this expectation early will make sure you have time to turnover the apartment before the next tenant arrives to take over.

Your current tenant might not start his or her next lease until the 1st of the next month, so if your lease ends on the last day of the previous one, you will want to make sure he or she is aware of that and plans the move accordingly.

Set Clear Expectations for Conditions
It is also important that all your tenants are aware of your expectations for what the property will look like when they leave.

The lease is your friend here. Remind the tenant of what was already agreed upon in terms of the condition of the property, and explain what that means for you.

Set the tenant up for success by explaining in detail what you will be looking for in your inspection.

Your tenant wants the security deposit back and will do whatever is necessary to get it.

If the tenant puts in the work to have the rental in good shape, it will save you cleaning time or money for a cleaning crew.

Be Prompt with the Security Deposit
As part of building your reputation as a landlord, it is critical to be fair and prompt with the security deposit.

If there are issues, be objective and transparent in how you calculate the docking of the deposit.

Regardless, send them the amount of the deposit they are owed within a reasonable and agreed upon amount of time.

Both of these practices will go a long way in establishing your professional reputation.

Following these tips will set you and your tenants up for success in the turnover process.