Skip to content

FAQs

We provide our customer support online, please contact us.
  • 1

How do I order a report?

If you have an account:

  1. Create/log into your account
  2. Click the “TENANT SCREENING” tab on the left, then click “Order New Screening” at the top.
  3. Fill out the Tenant Information on the following pages. You will need the applicant’s name, email address, property information, and billing information.
  4. Click “Save & Review”.
  5. Choose the “Complete Tenant Screening” button on the next page.
  6. NOTE: You will receive a confirmation email once the report has been ordered. If you do not receive an email please contact our Support team.

If you do not have an account:

  1. Choose a report level at landlordstation.com/tenant-screening/
  2. Follow the prompts to enter your information and create an account.
  3. Fill out the Tenant Information on the following pages. You will need the applicant’s name, email address, property information, and billing information.
  4. Click “Checkout” and follow the prompts to enter payment information.
  5. Choose the “Complete Tenant Screening Order” button on the next page.
  6.  NOTE: You will receive a confirmation email once the report has been ordered. If you do not receive an email please contact our Support team.

Why do you need to contact the applicant?

We are legally required to contact the applicant directly for authorization and to verify their identity. This is part of our compliance with the Credit Reporting Act and ensures the security of the applicant’s personal information. It also helps us verify that you are getting the most accurate information possible.

How do I view my completed report?

You may view a completed report by logging into your account, going to the Tenant Screening section of your account, and clicking the report number next to the applicant’s name. You will receive an email when the report is complete with a link to your account in the email.

How long does the report take?

The average turnaround time is about 15 – 20 minutes once we receive authorization from the applicant via the email that is sent to them. The quicker the applicant verifies their identity, the quicker the report will be complete. If a criminal or eviction report needs a deeper check, this may take a few business hours. You will receive an email letting you know if that’s the case.

How do I change my Tenant’s email address?

You may change their email address by logging into your account, choosing the report number next to their name, and then clicking on the “Change Report Email” button.

Will pulling my tenant’s credit affect their credit score?

No, we perform what’s considered a soft pull, which means it will not lower their score or be logged as an inquiry in their credit file.

Where can I find a sample report?

Click here to view a sample report

Can a report be run on someone without a Social Security Number?

No, people without social security numbers (foreign citizens, etc.) cannot be run through a credit system.

When can I cancel my order?

As long as the report is unauthorized/unrun you may cancel your report. Please email info@landlordstation.com and our Support team will take care of canceling your report and voiding your charge.

  • 2

Why is my report pending?

The government keeps criminal records by name and DOB, not SSN, we have them recheck the criminal reports to make sure that you receive the most accurate information available. This will usually take several hours while within business hours. If it has been longer than 24 hours since your applicant authorized and your report is pending due to the criminal investigation, please contact us ASAP.

Are the criminal searches nation-wide?
Yes. Below you will find the individual databases that are searched:

  • 46 state criminal background checks
  • America’s Most Wanted
  • FBI’s Most Wanted
  • Over 15 national alert databases
  • National Sex Offender Public Registry
  • U.S. Marshals Drug Enforcement Administration
  • 3

Are we allowed to run a check in a state other than the one I’m in?

Yes, our eviction screenings are a nationwide search.

Can I order evictions after submitting the background check?

Currently you must order the eviction report along with the credit and criminal.

How do I view the details of the eviction?

As long as the eviction report isn’t under review, the details are viewable at the bottom of the tenant’s screening report.

Why would an eviction report be erroneous?

Much like the national criminal reports the government files these by name and DOB and not by Social Security Number. This makes it possible to have an erroneous report especially if the applicant has a more common name.

Does LandlordStation contact former landlords to confirm the evictions?

No, we do not contact the former landlords. These reports are compiled and run by TransUnion’s proprietary evictions database.

  • 4

Are the prices per person, per unit, or monthly?
The report prices are per person and are not recurring, meaning you only pay for the report you order and are not billed monthly etc. Married couples, roommates etc are considered two separate reports because the reports are run by SSN and are therefore unique to an individual.

My card has multiple charges pending, but there was only one report ordered, what is happening?

Most likely your card was declined for incorrect verification reasons including incorrect CVV code. A declined charge is automatically voided in our system and that pending charge should drop off your transaction history in a number of days. We only charge for reports that are received so if you think you have been charged in error please just let us know and we will make sure it is taken care of.

I am getting an error saying that my card has been declined, why?

Double check the CVV code and the billing address (especially the zip code) that you entered to make sure that they match what your card issuer has on file. The address verification will decline a card that has a different zip code than the card issuer provides.

How does LandlordStation charge?

When you buy a tenant screening report on our site, we authorize your credit card for the amount of the purchase but we do not capture it. The charge will remain pending until the first tenant on the ticket authorizes us to run the report.

How do I access a receipt for my purchase?

Select your Account Name from the navigation, that will take you to the “My Account” section. Click “Order History” in the upper right corner to view your receipts.

Can the tenant pay?

We are set up for the landlord to pay.

What are my options?

If you’d like to upgrade to a paid membership you may see the chart detailing each level on our Pricing page.

How often am I charged?

Memberships are charged monthly. You may choose an annual membership to save on fees.

Am I locked into a contract?

No. You may cancel at any time, but please let us know so that we can make sure it’s canceled in a timely manner prior to another charge.

Do I receive any free tenant screenings with my membership?

No; however, tenant screening prices are adjusted by membership level. You may also purchase tenant screening credits in bulk for a discounted rate. Those screening credits will not expire and will be available whenever you need them.

Do I have to upgrade to order tenant screenings?

No, you may choose to run the screenings from the FREE account, which does not include a monthly fee.

What kind of savings can I get by being a monthly subscriber?

To view benefits by membership level, view our Pricing page.

  • 5

Does it cost anything to list with LandlordStation?

We do ask that you upgrade your account to a Starter or higher account to list with us.

How do I list my property?

To list a property you will need to go to the PROPERTY tab, click the name of the property you wish to list, and choose the ‘Property Listed’ option on the right.

How will I be alerted when someone is interested?

An email will be sent to the email address associated with your account.

Can the landlord determine what information is pushed?

To a point. There are some requirements, but a red asterisk will mark these so that you will be notified of their importance. Otherwise, the landlord may fill out as much or as little as desired.

Is there a minimum number of pictures I can upload?

Yes. You must have three or more pictures or Trulia will not accept the feed.

If the landlord wants to reach the highest number of viewers, what is the best information to put in?

Beyond what is required to list, we recommend pictures (as many and as detailed as you can!) and a very detailed description. These two things seem to bring in the most viewers and cause our marketing partner sites to recognize you listing as a good and complete one and thereby give it preference in searches and on maps.

Are the sites listed the only ones pushed to and are you growing the list?

We currently push to all the sites that we believe to be important and highly visible, but we are always on the lookout for more and will add them in the future.

Would the landlord be able to choose from a list of websites, or will their property be pushed to all of them without choice?

The property is pushed to all the sites in order to maximize visibility for your property.

How long does it take for the property to be posted?

We notify our listing partners the moment your property listing is activated/updated. The time it takes for your listing to post to each individual partner site will vary. If the partner site is experiencing a high volume of listings it may take up to 2 days for your listing to appear.

If the landlord goes back to edit their property, will the change take place instantaneously with the site, or is there a delay?

There’s a slight delay, as the listing will be reposted to the various listing partners. In cases where a listing partner is experiencing high volume it may take up to 2 days.

  • 6

Is there any extra cost?

You will need to have a Starter level or higher account to access document signatures.

How do I send a document to be signed?

You will need to log into your account, choose the DOCUMENTS tab to the left, click the SIGNED DOCUMENTS tab, and choose the option to Request Signature there.

What company do you use?

We currently use HelloSign.

Can more than one tenant sign the same document?

Yes! To add additional names to the signature page, please choose the “+” next to that first name/email on the signature request page.

  • 7
Is there an extra cost? You will need to have a Starter level or higher account to access rent payments. There are no transaction fees for ACH payments. How long does it take to set up rent payments? When you first set up your bank account it may take up to two (2) business days for us to verify your account. How is a bank account verified? Our team will contact you for some detailed information, that is then run through our fraud department for verification. Will the tenant need to verify a bank account? No, only the landlord’s banking information needs to be verified. Where do I set up the reminder for the recurring payments? Under the PROPERTY tab in your dashboard you will click on the option to update the property and set up the rent reminder options at the bottom of that page.
  • 8

Do I have to be a paid subscriber to provide my tenant with access to a tenant portal? 

No, but if they would like to access rent payments, you will need to upgrade your account.

What comes included with a tenant portal linked with a FREE level landlord account? 

Your tenant may send maintenance requests and you may share documents (not for electronic signature) through the document-sharing feature.

  • 9

Where do unanswered maintenance requests go in my account?

Maintenance requests will be filed under the MAINTENANCE section of your account.

Do I receive an email when a work order is placed?

Yes, an email will be sent to the address you’ve provided to us for your account.

Can my tenant submit photos with their work orders?

Yes. After logging into their account, from the account dashboard they can click “Maintenance Requests”. From there, they click “Add Maintenance Request”. Once created, you and your tenant are able to exchange comments and photos on the request.

Can the tenant check the status of the work order once it’s been input?

Yes, they will just select the work order to view status.

Is the tenant portal mobile optimized?

Yes, the tenant portal is mobile optimized so rent payments and maintenance request can be handled exclusively on mobile by the tenant.

  • 10

What are the steps for sharing a document with a tenant?

  1. Access the DOCUMENTS tab in your account
  2. Choose the property your tenant is connected to from your File Vault
  3. Choose the folder that the document is in/that you’d like to add the document to
  4. Add file if needed
  5. Click the blue SHARE button (first one in the line up)
  6. Choose the tenant you’d like to share it with

If I no longer wish to share the document, can I unshare it?

Yes, just uncheck the box and click update.

  • 11

Is there a cost to use the rental application?

No, this is free to you at any account level.

Can I use this application to receive authorization to run the tenant screening?

Yes. However, we will still need to send an email to request authorization from the tenant.

What is the benefit of using your application over a state-specified one?

The information that your applicant inputs into this application will auto-fill into the tenant screening process if you choose to run it through us. That way your applicant doesn’t have to duplicate the same information.

Can I print this off to hand out to my applicants?

No, this will need to be filled out online so that it may auto-fill if you choose to run a screening through us.

Can I change anything on the form?

Yes, the rental application is fully customizable, you may format it as you choose.

Is this state-specific?

No, it is not.

How do I see what the applicant will see?

Choose the PREVIEW option from the top navigation when editing your rental application.

Is there a link that I can put up on my website instead of emailing the applicant?

Yes, you may find that under the SHARE APPLICATION option. There will be a link there.

CAN'T FIND THE ANSWER YOU ARE LOOKING FOR?

Email or click “Contact Us” below to live chat with a support representative.